Q1: What kinds of toothbrushes do you produce?
A1: We manufacture manual toothbrushes (adult/children's models, soft/hard bristle variants, orthodontic and other specialized oral care models), electric toothbrushes, tongue scrapers, and pet toothbrushes.
Q2: Can you provide customized toothbrush service?
A2: Yes. We offer customized services, allowing you to design the appearance (color, pattern, shape), brush material (softness/hardness, arrangement), and packaging according to your requirements.
Q3: How to ensure product quality?
A3: We first test the raw materials, then use advanced equipment to control the production process, and finally conduct random sampling before leaving the factory--all the links are in line with industry standards.
Q4: How to ship goods? What are the logistics options?
A4: Small orders are shipped via express delivery (e.g., postal or Yunda Express), while large orders use dedicated logistics routes (more economical, requiring self-pickup). For specific logistics needs, we can arrange accordingly.
Q5: How long does it take to ship?
A5: For stock products, we will ship within 1-2 working days after payment. For custom orders, the production cycle is 35 days, and we will ship immediately after completion.
Q6: How to calculate logistics costs?
A6: Express delivery fee: calculated based on the weight, volume, and destination of the goods; Logistics express fee: calculated based on the volume, weight, and transportation distance of the goods. We will confirm the specific fees with you before shipment.
Q7: How to place an order?
A7: 1. Place your order through the official website (specify model, quantity, and color); 2. Contact our sales team by phone or email, and we will assist you with the order.
Q8: When should I pay for a custom order?
A8: Deposit: 30% of the order amount will be paid upon confirmation; Remaining balance: The balance will be paid after production completion and confirmation. We will ship immediately upon receiving the balance.
Q9: What should I do if the product I receive has quality problems?
A9: If the product is confirmed to have quality issues, we will provide free return/exchange and cover the shipping cost.
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